Refund Policy

1. Digital Products and Refund Eligibility

Since the products available on WPSanjeet.com are digital products, they cannot be physically returned after purchase.

For this reason, all purchases are generally considered final once the product has been successfully delivered or made available for download.

However, we may review refund requests in circumstances such as:

• The purchased product is significantly different from its published description.
• The product has a verified technical defect that prevents its intended core functionality and we cannot resolve it within a reasonable time.
• The same order was charged more than once due to a payment processing error.
• A payment was successfully processed but the purchased product was not delivered and we cannot provide access.
• Another refund situation is required under applicable law.

2. Non-Refundable Situations

Refunds may not be available in the following circumstances, except where required by applicable law:

• The customer changes their mind after purchasing a digital product.
• The product has already been downloaded or accessed and works substantially as described.
• The customer purchased the wrong product after reviewing its description and requirements.
• The product is incompatible with a third-party theme, plugin, hosting environment, or software configuration that was not listed as supported.
• The customer does not have the technical knowledge required to install or configure the product.
• The problem is caused by unauthorized modifications or third-party software.
• The customer fails to review the product description, features, or system requirements before purchasing.

3. Technical Issues and Product Support

If you experience a technical problem with a purchased product, we encourage you to contact us before requesting a refund.

Please provide the product name, order number, a description of the issue, and relevant error messages or screenshots.

We will review the problem and, where appropriate, attempt to provide troubleshooting assistance or a solution.

If a verified product defect cannot be resolved within a reasonable time, we may consider a refund where eligible under this policy and applicable law.

4. Duplicate Payments

If you accidentally make multiple payments for the same order due to a payment processing error, please contact us.

After verifying the duplicate transaction, we will review the case and arrange an appropriate refund for the duplicate payment where applicable.

5. Incorrect Product Purchases

Customers should carefully review product descriptions, features, compatibility information, and requirements before completing a purchase.

If you accidentally purchase the wrong product, contact us as soon as possible. We may review the circumstances and determine whether an exception or alternative solution is appropriate.

Approval of such requests is not guaranteed and remains subject to applicable law.

6. How to Request a Refund

If you believe your purchase qualifies for a refund, please contact us using the email address below:

Email: info@wpsanjeet.com

Please include the following information:

• Your full name.
• Your registered email address.
• Your order number or transaction reference.
• The name of the purchased digital product.
• A clear explanation of the reason for your refund request.
• Relevant screenshots or supporting information, if applicable.

7. Refund Review and Processing

Once we receive your request, we will review the order details and the information provided.

We aim to respond to refund enquiries within 3–5 business days. This is an estimated response period, not a guarantee of refund approval.

If a refund is approved, it will generally be processed through the original payment method where supported by the payment provider.

The time required for the refunded amount to appear in your account depends on your payment provider or bank.

8. Chargebacks and Payment Disputes

If you experience an issue with a purchase, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

We will respond to legitimate payment disputes and provide relevant transaction information to the payment provider where necessary.

Nothing in this section restricts your rights to dispute a transaction through your bank or payment provider.

9. Product Delivery Issues

If you have completed a payment but have not received access to your purchased digital product, please contact us.

Include your order number and payment confirmation so we can verify the transaction and help restore access or provide the purchased product.

10. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy when necessary to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page. We encourage customers to review the policy before making a purchase.

11. Consumer Rights

This Refund Policy does not intend to exclude, restrict, or override any consumer rights that cannot legally be excluded or restricted under applicable laws.

Where mandatory consumer protection laws provide additional rights or remedies, those rights will continue to apply.

12. Contact Us

If you have questions about this Refund Policy or need assistance with a purchase, please contact our support team.

Email: info@wpsanjeet.com